Business API · BSP-ready
· Digital360 — Chat360 Every conversation,
Every conversation,
one inbox.
WhatsApp, Instagram, Facebook, email, and webchat — every conversation in one shared inbox. Broadcast to thousands, route to the right agent, and measure every reply, conversion, and ROI in live dashboards.
Trusted by Indonesian businesses
Why Chat360 See the team,
See the team,
the customer, and the deal.
One thread. The customer message lands, an agent replies, an AI draft suggests the next line, and the deal moves a stage — all in front of the same team. Stop juggling personal phones and ad-hoc spreadsheets.
RA
Reza A.
Hi — is the size M still in stock? I want to grab it tonight. 19:42
Yes Pak — 4 left at our Kemang outlet. Want me to hold one? 19:42
Suggested by Chat360 AI
Want to also offer free in-store tailoring? Repeat customers redeem 38% of the time.
The Chat360 platform
One product. Six superpowers.
Every feature works on every channel, with the same shared data — so the team learns once and uses it everywhere.
- InboxChat
One inbox for every channel your customers use.
WhatsApp, Instagram, Facebook, email, and webchat — all land in the same shared inbox. The team sees who is replying, who is waiting, and what is still open without asking around.
WhatsApp, Instagram, Facebook, email, webchat in one screen Multiple numbers and accounts side by side Live presence — see who is replying as you type No personal phones, no double answers - CampaignsBroadcast
Send personalized campaigns to thousands in one click.
Plan a broadcast, segment by tag, schedule the send, then watch open rates, replies, and opt-outs land in real time. Personalization tokens make every message read like it was written for one person.
Segment audiences by tag, channel, or last activity Personalization tokens for name, deal, or product Schedule sends and stagger delivery automatically Track open rate, reply, and opt-out per campaign - ProfilesContacts Database
Every customer profile, searchable and tied to chat.
Profile, conversation history, tags, and deal status — all on one page. Search by name, phone, tag, or last message. Export anywhere in one click when sales or marketing needs a list.
One profile per customer, every channel merged Tags, notes, and custom fields for each contact Powerful search across name, phone, tag, last message Export to CSV or sync to Business+ contacts - RoutingAgent Management
Route, monitor, and review every agent in one place.
Assign conversations by team or skill, set SLAs, monitor live workload, and review response time per rep at the end of the day. Supervisors see who is overloaded and who has capacity.
Auto-routing by team, skill, or round-robin SLA targets with breach alerts Live workload view per agent Response-time and resolution reports per rep - InternalTeam Chat
Internal chat, side by side with customer chat.
Ask a colleague, mention a supervisor, or escalate without ever leaving the conversation. The whole team replies faster because nobody has to switch apps to coordinate.
Private notes inside any customer thread @-mentions and supervisor escalation Channel-style group chats per team No more parallel WhatsApp groups for coordination - Live dataAnalytics
Live dashboards for response, conversion, and ROI.
Response time, first-reply SLA, conversion from chat to deal, agent performance, and channel ROI — every chart your operations review needs, ready before the meeting starts.
Live dashboards refreshed every minute Response time and conversion per channel Per-agent and per-team performance Export to Sheets / Excel in one click
Channels you already use
Talk where your customers already are.
Connect every channel your team and customers already use — every reply lands in the same shared inbox.
DMs and story replies
Messenger
Page DMs in one inbox
Threaded next to chat
Webchat
Drop-in widget on your site
Phone & SMS
Calls logged on the same profile
Built for businesses that live in chat
Real conversations, real businesses.
Retail & Multi-outlet
Hi, is the M size still in stock?
Yes Pak — 4 left in Kemang. Want us to hold one?
Yes please, I'll come pick up tonight.
Stock reserved · order tagged "in-store pickup"