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DIGITAL360 · HOSPITALITY MANAGEMENT SYSTEM

A modern hospital for the best care.

Concierge check-in, live resource scheduling, and real-time billing — for facilities that care how the patient experience feels.

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Hospitality Management System dashboard preview
· From paper to platform

Built for the way your front desk actually runs.

Where it's broken today
  • Front desk runs on sticky notes and a paper roster.
  • Bills reconciled at month-end — too late to catch errors.
  • Patient experience varies by who's at the counter.
  • Room and resource scheduling is a whiteboard war.
How Digital360 fixes it
  • Digital concierge check-in, identical at every desk.
  • Real-time revenue cycle — errors caught the same day.
  • A standardized journey across every location.
  • Unified room and resource scheduling, live.
· Front desk to discharge

One platform. Every desk. Every location.

Reception on the kiosk, billing on the desktop, room status on the tablet, executive view in the back office — every screen reads the same live truth.

Hospitality Management System on desktop, tablet, and reception kiosk
· Signature feature

Every patient, on the right stage of the journey.

A live pipeline that moves every patient from pre-arrival through discharge and follow-up — every stage tracked, every handover clean, every billing event captured the moment it happens.

  • Drag-and-drop patient between journey stages
  • Auto-flag bills that drift from the standard
  • Patient surveys auto-fired at discharge
Live journey
Today 27 patients
Pre-arrival
12
Mrs. Anita
arriving 10:30
+11
Check-in
4
Mr. Reza
kiosk · 2m
+3
In consult
6
Ms. Sari
Room 3 · dr. Maya
+5
Settlement
3
Mr. Budi
BPJS + mandiri
+2
Discharge
2
Mrs. Andini
invoice approved
+1
Updated 1 second ago · 6 locations synced
· What's inside

Everything a patient-facing operation needs, in one platform.

Concierge & Check-in

  • Digital intake on kiosk or staff tablet
  • NIK / passport verification at the desk
  • Concierge experience standardized

Resource Scheduling

  • Room and bed availability live
  • Equipment and OR booking
  • Staff rotation and shift coverage

Revenue Cycle

  • Pre-authorization and live claims
  • Real-time billing and settlement
  • Per-location revenue and audit

Patient Experience

  • Auto-fired discharge surveys
  • Recall and follow-up sequences
  • Per-staff CSAT reporting
· A more efficient practice

A patient journey that finishes 40% faster.

The same flow your team already runs — every handover digital, every billing event live, every patient leaves the desk knowing where they stand.

01

Pre-arrival

Booking confirmed via WhatsApp, identity pre-verified, slot reserved.

02

Concierge Check-in

Patient checks in on the kiosk — identical experience at every location.

03

Coordination

Room, doctor, and equipment all aligned in one live schedule.

04

Settlement

Mixed-payer billing settled at the desk, audit trail captured.

05

Discharge

Final invoice generated, follow-up scheduled, room status flipped.

06

Follow-up

Survey fires, CSAT logged, recall reminders queued automatically.

· Connections

Plays well with everything you already use.

BPJS Kesehatan
Pre-auth and claim coordination
SATUSEHAT
Government EMR sync
Asuransi Swasta
Direct billing partner support
Payment Gateway
QRIS, transfer, kartu, EDC
Booking Platforms
Inbound from WhatsApp, web, app
WhatsApp Business
Pre-arrival, recall, surveys
Survey & CSAT
Patient experience scoring
Marketing CRM
Recall sequences and segments
· Partner spotlight
We used to discover billing errors three weeks after discharge. Now we catch them at the desk — and the patient leaves with a final invoice in their hand. That single change has done more for our reviews than any marketing we have ever paid for.
dr. Ratna Susanti, Hospital Administrator at Klinik Bedah Sentosa
dr. Ratna Susanti
Hospital Administrator · Klinik Bedah Sentosa
0%
Faster discharge cycle
0%
Patient satisfaction (CSAT)
0 errors
Billing errors caught at month-end
· Built to comply

Audit-ready, multi-location, SATUSEHAT-verified.

SATUSEHAT EMR
Verified by Kemenkes RI
Financial Audit
Per-transaction trail
Multi-location Reporting
Centralized & branch-level
· Pricing

Pricing that scales with your facility footprint.

Three tiers, transparent scope, no surprise add-ons. Reach out for a custom quote shaped around your operation.

Single Location

For one facility looking to bring its front desk into the future.

Contact us for a custom quote
Talk to sales
  • Concierge check-in & EMR
  • Live revenue cycle
  • Up to 30 beds / chairs
  • Standard surveys & recall
Most popular

Multi-Location

For groups running several facilities with shared standards.

Contact us for a custom quote
Talk to sales
  • Everything in Single Location
  • Cross-location resource scheduling
  • Branded patient experience flows
  • Per-branch CSAT reporting
  • Up to 8 locations

Hospital Network

For hospital networks needing standardized hospitality at scale.

Contact us for a custom quote
Talk to sales
  • Everything in Multi-Location
  • Network-wide reporting
  • Custom journey workflows
  • Custom integrations
  • Dedicated success manager
GET STARTED

Take the next step with Digital360 Hospitality.

Start your 30-day free trial today

  • Full feature access for 30 days
  • Up and running the same afternoon
  • Free onboarding and team training
Start for free

Book a 30-min walkthrough

See Digital360 Hospitality tailored to your operation — patient journey, live revenue cycle, and resource grid in one live tour.

Book a walkthrough →
HOSPITALITY MANAGEMENT

Frequently asked questions.

The questions every hospitality partner asks before they switch. If yours isn't here, ask us directly — we answer the same business day.

Is there a free trial, and how much does it cost?

Yes — 30 days free, no credit card needed. Single Location plans start from Rp 800.000 / month and we tune the price to your bed/chair count, daily patients, and the integrations you actually need.

Does my facility actually need a hospitality system?

If your front desk runs on sticky notes, if billing errors get caught at month-end, or if patient experience varies by who's at the counter — yes. Try 30 days free and let the difference show itself.

Is patient and billing data safe?

Safe. Data is hosted in Indonesia, encrypted at rest and in transit, with a per-transaction audit trail and daily backups — the same standard banks and major hospitals use.

How fast can I actually start using Digital360?

A single location is typically live the same week you sign up. Multi-location networks need 2–3 weeks for data migration, brand standardization, and team training. No on-premise install required.

What about my existing patient and billing records?

Our onboarding team handles the migration — patient profiles, room/bed configurations, billing history, insurer relationships. You review and approve. Nothing gets lost in the process.

What support do I get after going live?

Indonesian-based team, 24/7, in Bahasa Indonesia. Hospital Network customers get a dedicated customer success manager who knows your locations by name.

Digital360 Every patient on track. Every payment accounted for, every day.
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